The moment a ticket opens, Ticket Intelligence surfaces the most similar past incidents — who fixed them, how, and how long it took. It assembles the war room, opens the tracking issue, and briefs the team before anyone finishes reading the alert.
Every feature is built on one idea: your org has seen this before, and that knowledge should be one click away — not buried in a closed ticket or the memory of someone who left.
Vector similarity finds "checkout 504" and "payment gateway timeout" as the same issue with zero shared keywords. Top 5 matches surface automatically — no button click.
Pattern match, root-cause assessment, and a step-by-step resolution protocol derived from your own resolved tickets — not generic advice.
One click spins up a private Slack channel, auto-invites the right experts, and posts an AI briefing as the first message. Teams in beta.
Slack · Teams (beta)Domain ownership mapped automatically from resolution history. Payments? Ravi. Auth? Alice. The "who do I call at 2am" question, answered in seconds.
Datadog, Sentry, Linear and PagerDuty alerts create enriched Jira tickets with past incidents pre-filled — before anyone lifts a finger.
Mark an incident resolved and it's written back to the index. Next time it fires, TI already knows the fix. At 10,000 tickets it's irreplaceable.
OAuth-first for every connector — no token copy-paste, no service accounts. Connect the tools you use, at your own pace.
Ticket Intelligence runs entirely on Atlassian Forge — inside Atlassian's own infrastructure. That's the opposite of every other AI tool in this space.
Click through the full workflow on a sample org — no login, no sign-up.
Solo-built, personally supported. Most requests answered within one business day.
Open a ticket and we'll get back to you. The chat box in the corner creates a tracked request automatically.
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